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Complaint Regulations and Forms



Complaint Regulations and Forms

The District encourages the early, informal resolution of complaints at the site level whenever possible. Parents or guardians of students in the Long Beach Unified School District are urged therefore, to discuss their concerns directly with the school site employee(s) in question.

In accordance with the California Code of Regulations, the Long Beach Unified School District has established procedures for handling different types of complaints. The types of complaints are listed below along with links to the corresponding complaint form.

Click to find more information about the complaint types

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Types of Complaints

Uniform Complaint Procedures

This complaint procedure governs formal complaints of discrimination, harassment, intimidation, and bullying on the basis of a person’s actual or perceived protected class: age, sex, sexual orientation, gender, gender identity, gender expression, ethnicity or ethnic group identification, race, ancestry, national origin, religion, color, or mental or physical disability, actual or potential marital, family, or parental status; or on a person's association with one or more of these characteristics in any program or activity that receives or benefits from state financial assistance. The UCP may also be used when addressing complaints alleging failure to comply with state and/or federal laws regarding particular programs that receive state financial assistance, LCAP, and/or pupil fees. More information regarding UCPs can be found in the Annual Notice and Form. The UCP form shall be available free of charge at all district schools and offices.

Board Policy 1312.3 (UCP) English Spanish
Board Policy 5131.2 (Bullying) English  Spanish
Safe Place to Learn Act / Ley de Lugar Seguro Aprender
UCP Annual Notice and Complaint Form English Spanish

Complaints Concerning District Personnel

Every effort should be made to resolve a complaint at the earliest possible stage. Whenever possible, the complainant should communicate directly to the employee in order to resolve concerns. All complaints related to district personnel other than administrators should be submitted in writing to the principal or immediate supervisor. If the complainant is unable to prepare the complaint in writing, administrative staff shall help him/her to do so. Complaints related to a principal or central office administrator shall be initially filed in writing with the appropriate level Assistant Superintendent or designee. Complaints related to the Superintendent shall be initially filed in writing with the Board.

Title IX 

Title IX of the Education Amendments of 1972 prohibits discrimination based on sex within federally funded education institutions. Thus, all educational programs and activities must be operated free from discrimination. Key areas addressed by Title IX include: athletics; sexual misconduct, including sexual harassment and sexual violence; pregnant and parenting students; off-campus activities; recruitment and admission; and employment. Education institutions must protect against discrimination in these areas and prevent retaliation against any person for participating in any complaint action under Title IX.

The Long Beach Unified School District has adopted a process for filing a formal complaint under Title IX utilizing the Uniform Complaint Procedure (UCP). The UCP process can be used for filing formal complaints regarding unlawful discrimination, harassment, intimidation, or bullying on the basis of sex, sexual orientation, gender, gender identity, or gender expression. 

Click here for more information about Title IX

Williams Uniform Complaint Procedures

Complaints regarding the sufficiency of instructional materials, teacher vacancy or misassignment, emergency or urgent facilities conditions that pose a threat to the health and safety of students, and high school exit exam intensive instruction and service for students who have completed grade 12, should be submitted in writing using the Williams UCP form. The Williams UCP form is available in the main office at all schools and on the District website.

Complaints Concerning Instructional Materials

Complaints concerning instructional materials will be accepted only from staff, District residents, or the parents/guardians of children enrolled in a District school.

504 Complaint Procedures

If a parent/guardian disagrees with the identification, evaluation or placement of a student with disabilities under Section 504, they may initiate the following three procedures. The parent/guardian is encouraged to utilize Levels One and Two, but they may proceed directly to Level Three if they choose.

Level One: In writing, the parent/guardian may request a meeting with the Section 504 Committee in an attempt to resolve the disagreement. This meeting shall be held within fifteen (15) school days after receiving the parent/guardian’s request. This time frame may be extended by mutual agreement of the parties.
Level Two:

If the disagreement continues, the parent/guardian may request, in writing, an impartial hearing with the following District Section 504 Administrator for the Long Beach Unified School District:

504 Coordinator
Jenny R. Acosta, Program Administrator
2221 Argonne Ave.
Long Beach, CA 90815

If they disagree with the decision of the impartial hearing officer, they have the right to a review of that decision by a court of competent jurisdiction. 34 CFR Part 104.36

Level Three: You also have the right to file a complaint with the Office of Civil Rights. The address of the regional office, which covers California is:

United States Department of Education
Office for Civil Rights
50 Beale Street, Suite 7200
San Francisco, CA 94105-1818


District Compliance Officers

The Governing Board has designated the following Compliance Officers to receive and investigate UCP and Title IX complaints and ensure District compliance with the law:

Title IX Coordinator, UCP Compliance Officer
Kimberly Dalton, Director of Human Resource Services
Long Beach, California
1515 Hughes Way, Long Beach, CA 90810

Equity Compliance Officer
Steve Rockenbach, Director of Employee Relations
1515 Hughes Way, Long Beach, CA 90815

504 Coordinator
Jenny R. Acosta, Program Administrator
2221 Argonne Ave, Long Beach, CA 90815