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Frequently Asked Questions

General Information

  • Non-standard technology (hardware or software systems or configurations) will not be connected to the District network without review and approval by the District’s Network Administrator.
  • Only District-standard networking equipment, servers and configurations for networking equipment and servers will be approved for use within the District.
  • The District reserves the right to reject any technology that poses an unacceptable risk to the safety or security of students, employees or financial assets of the District.
  • Buyouts for non-standard technology must be justified. Technology & Information Services and Purchasing will review the justification before the buyout is processed.


General Questions & FAQ's

Q: Can I get an employee discount on a computer?

A: Many vendors including HP, Apple, Sprint, Verizon and AT&T have discounts available for LBUSD employees. Please contact the Help Desk for details.


Q: What is the procedure for donated equipment?

A: Information about Donating Equipment.


Q: I received a new computer. Can I install it myself?

A: No. The District uses an 'imaging' process to configure all computers attached to the LBUSD network. This imaging process ensures that every computer complies with the District's as well as state and federal requirements for reporting, security and audit controls. All computers connected to the District network and/or serviced by the District must be installed with and continue to run a standardized District image as approved by Technology & Information Services. See the 'District Technology Use Plan' and 'Internet and Electronic Mail Guidelines and Procedures'.


Q: Does the District have guidelines related to using personal or 'home' computers within the District?

A: Guidelines related to the use of Home Computers on the District Network.


Q: What is the process that I need to follow for lost/stolen/vandalized equipment?

A: Guidelines for Lost/Stolen or Vandalized Equipment


Q: What do I do with obsolete equipment? I want to get it out of my location it's taking up a lot of space!

A: Obsolete equipment can be transferred to the District "Surplus Warehouse". Use a standard equipment transfer form (form BD629) and show the equipment transferred to site 242 - Surplus Warehouse. In the 'REASON' section indicate that 'the equipment is obsolete'. Send the form in and Transportation will come out and pickup your equipment!


Q: Who do I call? When I have computer problems, technology requirements or just general questions WHO DO I CALL?

A: All technology related questions and problems can be reported to the Technology & Information Services Help Desk at x8411or 'HelpDesk' in Outlook.

Tablet Computers & iPads FAQ's

Q: What is the process for getting tablet computers or iPads?

A: Information on purchasing iPads and tablet computers can be found in the 'What To Buy' section. In addition, here are some considerations that you will need to address as part of a tablet purchase:
 

  • Will these devices be for teachers, students, both?
  • Is this a "take home" program where the devices will be used off campus? If so, there will need to be an acknowledgement of liability
  • What are the applications envisioned that will need to be on the devices? Do you know what the cost of this additional software is?
  • Tablet computers and iPads are wireless devices, do you have sufficient wireless capacity in those areas where you plan to use them?
  • Who, on campus, is going to manage the devices in terms of logistics, such as, check-in/check-out, inventory?
  • What type of support is going to be needed to make the project successful, such as, professional development?
     

Tablets, such as iPads, are a different and unique technology with unique needs and we will want to be sure that all of the questions are asked and answered so that there are no surprises (or at least fewer of them) down the road.

Networking FAQ's

Q: Who do I call? When I have computer problems, technology requirements or just general questions WHO DO I CALL?

A: All technology related questions and problems can be reported to the Technology & Information Services Help Desk at x8411or 'HelpDesk' in Outlook.

Internet & E-Mail FAQ's

Q: How do I report a web site that I feel should be blocked or unblocked?

A: Please contact the Help Desk at x8411 or 'HelpDesk' in Outlook to report web sites that you feel should be blocked or unblocked.


Q: What is SPAM and viruses and how does the District combat them?

A:The District makes extensive use of electronic mail (e-mail) to conduct its day to day business. There are more than 8,500 e-mail accounts currently in use by teachers, staff and administrators and the District processes in excess of 200,000 electronic mail messages per day. Numerous automated systems monitor and filter the District's e-mail services. In fact, over 93% of all e-mail is filtered due content, viruses and SPAM. The filtering services in use are state of the art; however, the Internet and e-mail are constantly evolving and new threats are discovered on a daily basis. Users of the District e-mail system need to be aware and vigilant of these potential threats and how to cope with and report them.


Spam

Spam is generally defined as unsolicited and unwanted e-mail. Just like junk mail sent to your home, SPAM sent to your e-mail address contains advertisements. Unlike junk mail however, SPAM is incredibly cheap to send. Thousands of SPAM messages can be sent from anywhere in the world for a few pennies. Unfortunately, most of the SPAM that you see comes from outside the United States. While there are federal laws concerning SPAM there is no international law or enforcement. What can you do? Try these simple steps first.

  1. Delete the message. There are limited resources that the District can allocate to preventing SPAM. If you receive an unsolicited message - delete it. If a SPAM message that you receive is offensive, threatening or obscene, forward it to the Help Desk ('HelpDesk' in Outlook) for review.
  2. Unsubscribe to the e-mail. Most SPAM e-mails contain a link that can be used to unsubscribe to their messages. Take a moment to follow the steps listed in the message to prevent future messages. If a SPAM e-mail does not have an unsubscribe link, or the link does not work, forward it to the Help Desk ('HelpDesk' in Outlook).
  3. Your District email account is provided to conduct business related to District operations. Do not provide you District email account to anyone, any web site or any entity not related to District business. So, if you receive email from a commercial web site, you will know if it is SPAM or not.
  4. If you would like more information, the Federal Trade Commission has excellent resources regarding SPAM at www.ftc.gov, click on "Consumers" and "Internet and e-Commerce".

Viruses
Viruses are rampant on the Internet and e-mail is the most popular way of spreading viruses. District based anti-virus software is updated dozens of times per day but still, on occasion, viruses get through. Once your computer has a virus it is possible to spread it to other computers at your site. The result is lost productivity on your part and hundreds of man-hours for Technology & Information Services to scan and repair the damage. Viruses can be prevented in several simple ways.

  1. Do not open e-mail from a person that you do not know or any e-mail that you are not expecting if it contains an attachment (a paper clip icon in Outlook).
  2. If an e-mail is suspicious, contact the sender to see if they sent you an e-mail. Many viruses "impersonate" the sender. Just because an e-mail has John Doe as the sender does not mean that John Doe sent you the message or that their system has a virus.
  3. If you opened an e-mail and feel that it may have contained a virus or believe that your system may be infected, contact the Help Desk immediately (x8411 or 'HelpDesk' in Outlook). The Help Desk can walk you through the steps to scan your system for viruses.

Internet Filtering
The Federal Children's Internet Protection Act (CIPA) requires the District to take active measures to filter inappropriate Internet content. While this system is very comprehensive, it is not perfect. Some inappropriate sites do get through and some legitimate sites are blocked. Please contact the Help Desk at x8411 or 'HelpDesk' in Outlook to report web sites that you feel should be blocked or unblocked.


E-Mail Addressing

In Outlook, when you send an e-mail to another Outlook user (any LBUSD teacher, staff or administrator), you need only type the person's names on the TO: line. It is not necessary to know or type their 'Internet mail address' such as jsmith@lbschools.net. As you type the person's name on the TO: line, Outlook will attempt to find the closest match to a user in the address book. If you cannot find a user or do not know the correct spelling of their name, you can browse the Outlook address book by full name, last name, location, etc.


Appropriate Use

Electronic Mail is provided for staff and students to conduct research and communicate with others on academic topics and to engage in legitimate District business. In May 2002, the Board of Education approved the District Internet and Electronic Mail Guidelines and Procedures to govern the use of this tool. These guidelines can be viewed on the web at: http://www.lbusd.k12.ca.us/technology/standards/accept.htm

Walkie-Talkie FAQ's

Q: My radio won’t charge, what should I do?

A: Make sure the charger is plugged in and the light is on. Clean the charge contacts on the bottom or back of the radio with a rubber ink eraser. The battery may be old and needs replacement. Change the battery with a known good battery. Check the date on the battery, Motorola batteries have a 3 digit code such as 742. By adding a 9 at the beginning of the 3 digits you can read the date. 9742 means year 97 and 42 week. This battery should be replaced because it is over two years old.


Q: How do I get new batteries?

A: Most batteries are in the Standard Stock Catalog. However, if your battery is not in the catalog, contact Dewey Myers at ext. 7538 for battery vendors.

Department Info

Department Address
1515 Hughes Way
Long Beach, CA 90810

Service Desk
(562) 997-8411

Department Phone
(562) 997-8345