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Frequently Asked Questions

Q. How do I order postage stamps?

A. Postage stamps are still ordered manually through the Accounting Branch. Contact Gloria De La Cruz in Accounting at ext. 8128 for information on how to order.


Q. How do I order business cards?

A. Business cards are ordered through OMS and printed by Duplicating. Contact Steve Swift in OMS (Extension 7203) for information on how to order. You may also refer to the OMS website to print the "Business Card Request Form"


Q. What should I do if I receive a different quantity on a direct delivery than what was on the PO?

A. If your direct delivery has a quantity different than what was indicated on the PO, the actual quantity received must be indicated on the direct delivery paperwork. Please contact the Buyer/Agent located on the PO right away so they can follow up on the order accordingly.


Q. What do I do if I receive an invoice from a vendor on a direct delivery?

A. Make sure the invoice references the purchase order number, then sign and approve the invoice and send the invoice to our Accounting Branch.


Q. Who do I call if I receive an incorrect item?

A. If you receive an item that does not match what was requested, you should call the appropriate Buyer/Agent listed on the purchase order.


Q. Who do I call if I sent through a requisition but haven't received a purchase order or the items I requested?

A. Contact the appropriate Buyer/Agent listed on the Commodity Directory located on the Intranet. If you are not sure whom to contact, call ext. 3005.


Q. What should I do if I need to cancel or change a requisition that was just sent to Purchasing?

A. Contact the appropriate Buyer/Agent listed on the Commodity Directory located on the Intranet. If you are not sure whom to contact, call ext. 3005.


Q. I just received a copy of my purchase order and realized I need to increase/decrease the quantity of items ordered.  What should I do ?

A. Contact the appropriate Buyer/Agent listed on the Purchase Order. The Buyer/Agent will make the proper electronic changes and notify the vendor accordingly.


Q. What do I do if I am ordering more items than can fit on the Requisition Form?

A. If you are ordering many line items, please attach a Word/Excel doc neatly listing the items you want to purchase. Include all relevant information, such as make, model, part number, etc.


Q. What do I do if an equipment item was delivered directly to my site from a vendor and I need to get the item inventoried?

A. Contact Miriam Ramos-Mejia/Inventory Control at ext. 1774. She will make arrangements for someone from the warehouse to come out to your site to inventory your equipment.


Q. Who do I call if I need to reserve one of the conference rooms that are available at the Purchasing and Contracts Branch ?

A. Please contact Sara Pohl at Ext. 3005 to reserve one of the conference rooms.


Q. How do I handle Emergency and Priority Requisitions?

A. See the "Emergency and Priority Requisitions" section located on pages 17 and 18 of the Purchasing Handbook.


Q. Where can I find the stock catalog?

A. Log in to myLBUSD (Portal). Go to the “Applications 2” tab, there you will find the “Intranet” tile. Once on the Intranet page, scroll down to “Purchasing and Contracts”. The Stock Catalog will be located here.


Q. Purchasing Card (P. Card)

 

A. All requisitions with values of $500 or less will be rejected by Purchasing. The requestor will need to purchase the items through a P. Card. Please contact Sam Pham in Fiscal Services at E.xt. 8365 for any further questions.