What is Supported

All items on the "What To Buy" list are also supported and maintained by the District. Additional supported and maintained technology is listed below. Please also see the Non-Supported and End Of Life Technology sections as applicable. Technology & Information Services will support ALL equipment using 'best effort'*.


As technology progresses, MANUFACTURERS phase out the support of older technology. The information below will change as the District is made aware of these "end of life" announcements from the MANUFACTURERS. This status indicates that parts and services are expected to be discontinued on these products in the near future. The District will continue to support this equipment with "best efforts*" by exhausting all available support resources. However, users are forewarned that eventually, service on this technology will not be possible. At that point, support of the technology will fall to the individual site or the technology will need to be surplused.

Computers - PCs
  • Intel 468, 486SX, 486DX, 486DX2
  • Pentium Systems below 100Mhz
  • Gateway E3000 and E3200 systems

Computers - Apple
  • Vintage List (external link) - Products listed by Apple as nearing their end of life.
  • (Can be viewed only on LBUSD computers)

Audio/Video
  • Phonographs
  • Laser disc players - repairs still made
  • Film projectors, 8mm, 16mm
  • Filmstrip projectors

Communications
  • HT-50
  • HT-600
  • P10
  • P50
  • P100
  • Sabers

*Best Effort is defined as repairing and/or replacing defective parts as available from the manufacturer and other sources. Equipment will not be upgraded (CPU, hard drive, memory, etc.) to overcome performance or capacity limitations of the hardware.

Technology that is "Non-Supported" refers to hardware and software products which the MANUFACTURER is no longer supporting or which are not compatible with existing District systems and/or infrastructure. This status indicates that parts and services can no longer be reliably obtained. The District will continue to support this equipment with "best efforts*" by exhausting all available support resources. However, user are forewarned that eventually, service on this technology will not be possible. At that point, support of the technology will fall to the individual site or the technology will need to be surplused.

  • WordPerfect (all versions)
  • Windows ME
  • Windows CE
  • ClarisWorks/AppleWorks
  • Linux
  • Unix/Solaris/Tru64/BSD
  • C-U-See-Me
  • Apple: Obsolete List (external link) - Products listed by Apple as obsolete - Parts are no longer available. (Can be viewed only on LBUSD computers)
  • Intel 286/386 based systems – Effective immediately
  • Microsoft Outlook (any version including Windows ‘Mailbox’)
  • HP JetDirect Print Servers: 175x, 380x, 400n, 200m, 680n
  • Also see the District's 'End Of Life' announcements.

*Best Effort is defined as repairing and/or replacing defective parts as available from the manufacturer and other sources. Equipment will not be upgraded (CPU, hard drive, memory, etc.) to overcome performance or capacity limitations of the hardware.


Hardware

Desktop PCs

Windows98 - Gateway e3600 (beige) or Gateway laptop with 64MB RAM

WindowsXP - Gateway e3600 (beige), any "black and silver" Gateway or any HP with a minimum 512MB RAM

  • (Note: these specifications are for WindowsXP-SP3. SP1 requires 128MB RAM and SP2 requires 256MB RAM)

Windows7 - HP computer with a minimum 2GB RAM

Gateway e3200, e3400 and "3000" systems are no longer supported


Desktop Apple

Mac OS 9.2.2 and above.

  • OS10.5 requires 1GB RAM
  • OS10.6 and above requires an Intel processor and 1GB RAM

Servers

PC - Pentium 1GHz and above with 1GB RAM Apple - Xserver and above with 512MB RAM


Printers

HP printers/plotters

Epson printers

Lexmark (Printer/scanner/copier)

Ricoh (Printer/scanner/copier)

Tektronic (Xerox)

Software

Internet Browser

Firefox 3.5 and above
Internet Explorer 6 and above


Server OS

NetWare 6.5, NetWare OES, Apple OS/X


Microsoft Office

Office97 - Requires Windows98, 32MB RAM, 1.5GB hard disk
Office98 - Requires PowerPC, OS 7.6.1, 32MB RAM & 100MB free disk space
Office2000 - Requires Windows98, 64MB RAM and 2GB free disk space
Office2001 - Requires G3, OS 8.6, 64MB RAM, 180MB free disk space
OfficeXP - Requires WindowsXP, 256MB RAM, 6GB hard disk
Office2003/2007/2010 - Requires WindowsXP-SP3, 1GB RAM, 80GB hard disk

Telecommunication

Voice Systems Communications Standards for EXISTING Systems


*Best Effort is defined as repairing and/or replacing defective parts as available from the manufacturer and other sources. Equipment will not be upgraded (CPU, hard drive, memory, etc.) to overcome performance or capacity limitations of the hardware.

  •  Department of Technology, Image Technology_01.jpg

Department Address
1515 Hughes Way
Long Beach, CA 90810

Help Desk
(562) 997-8411

Department Phone
(562) 997-8345